Retention Toolbox

Keeping Your Customers

 
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Customer - Retention

"Proactive contact increased my likelihood of staying with Farmers."

Ideas & Actions

  • The only way to flourish during a rising rate environment is to take lots of unreasonable actions.
  • Only 8% of our customers shop their insurance when they are proactively contacted about rate increases.
  • You can't save everyone.
  • Why be proactive? No surprises for the customer, build better relationships, achieve higher retention
  • X-Date them for contact 45 days after as part of the off-boarding process and to ask how their on-boarding went smoothly with the new company.